![]() If they can’t answer a customer’s question, AI bots will hand off the conversation to an agent (along with any existing context). Zendesk bots: AI-powered chatbots help users self-serve by providing direct links to help center articles.A bot builder: Use the drag-and-drop tool to design custom, interactive conversation flows-no coding skills required.The software also offers simple-to-use, built-in automation tools like: Zendesk Agent Workspace brings all your user interactions into a single view, so agents can seamlessly switch between channels and have all the context they need to personalize interactions at scale. Live chat enhances real-time interactions, while messaging allows for asynchronous conversations-meaning customers can pause a conversation on one channel and pick it up on another at a more convenient time. Zendesk live chat software perfectly pairs with our messaging platform to deliver deeper conversational experiences. Zendesk offers a feature-rich live chat solution that is fast to set up, easy to use, and scales seamlessly with businesses of any size. Pre-canned dashboards and real-time tracking.Also, mobile live chat apps on Android and iPhone allow agents to provide support even when they’re on the move. It’s easy to automate and fast to scale for every user’s needs. ![]() Put simply, live chat software lets you deliver rich conversational experiences that are connected across your web, mobile, and/or social apps.
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